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Annual Customer Notifications

Annual Customer Notifications

Telecommunications Relay Service (711)

OEC Fiber is providing this annual customer notification regarding Telecommunications Relay Service (TRS) in accordance with Federal Communications Commission (FCC) requirements.

 

TRS is provided by a third party (“Relay Service”) to enable individuals with hearing or speech disabilities engage in telephone conversations. A TRS call can be initiated by either a person with a communications disability, or a person without such disability. When the individual with the communications disability initiates a TRS call, they use a teletypewriter (TTY) or other text input device to call the TRS Relay Service. The caller provides the specially trained Relay Service operator, called a communications assistant (CA), with the telephone number he or she would like to call. The CA then places an outbound call to that number. The CA then serves as a link between the two parties by relaying the text of the calling party in voice to the called party and converting to text what the words the called party voices back to the calling party.

 

Users can conveniently dial the three-digit 711 code to reach the Relay Service and place or receive a call. The service is available 24 hours a day, 7 days a week. All calls are confidential.

 

If you have questions about OEC Fiber TRS service, please contact Member Services at (405) 217-6868.

 

For additional information about TRS, please visit:

https://www.fcc.gov/consumers/guides/telecommunications-relay-service-trs

Do Not Call Registry

OEC Fiber is providing this annual customer notification regarding the national Do-Not-Call Registry in accordance with Federal Communications Commission (FCC) requirements.

 

To address consumer concerns about unwelcome telemarketing calls, the FCC and Federal Trade Commission (FTC) have established a national Do-Not-Call Registry. The registry applies to all telemarketers (except for certain non-profit and political organizations) and covers both interstate and intrastate telemarketing calls. Commercial telemarketers are not allowed to call you if your number is listed on the registry.

 

You can register your phone number for free, and it will permanently remain on the national Do-Not-Call Registry. If you choose to remove your name from the list, you may do so at any time. The Do-Not-Call Registry will not prevent all unwanted calls. It does not cover the following:

Consumers may register their residential telephone number on the national Do-Not-Call Registry at no cost by telephone or on the internet. To register by telephone, consumers may call 1-888-382-1222.

 

For TTY, call 1-866-290-4236. You must call from the phone number you wish to register. You may also register by internet at www.donotcall.gov. Inclusion of your telephone number on the national Do-Not-Call Registry will be effective the next day. Telemarketers have up to 31 days to get your telephone number removed from their call lists.

 

If you have questions about the Do-Not-Call Registry, please call OEC Fiber Member Services at (405) 217-6868.

Backup Battery Offering and Disclosure For Residential Customers

OEC Fiber is providing this annual customer notification regarding its Backup Battery Offering and Disclosure in accordance with Federal Communications Commission (FCC) requirements.

 

Backup Power for Home Phone Services during Power Outages

For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, many of today’s advanced home phone services require backup battery power to continue functioning during a power outage. To minimize a disruption of home voice service during a power outage – and to maintain the ability to connect to 911 emergency services – OEC Fiber offers you the option of purchasing a backup power solution for your home phone line.

 

What Your Back-up Battery Can – and Can’t – Do for You

Backup batteries for optical network terminals allow you to continue to use your home voice line during a power outage. Without a backup battery or alternate home backup power source (such as a generator), customers will not be able to make calls during a power outage, including emergency calls to 911. The only way to maintain the ability to use your voice line during a power outage is by using some form of backup power.

 

A backup battery for the optical network terminal does not provide power to any services other than voice. Internet service, computers, home security systems, medical monitoring devices and other equipment will not run on a residential optical network terminal’s backup battery. Cordless phones and their base stations are not powered or charged by the backup battery.

 

Purchase Options

If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery solution may be a good option for you. You may purchase a backup battery solution directly from OEC Fiber at the time of initial customer sign-up, or later, by calling (405) 217-6868. Backup battery solutions that provide up to 24 hours of standby time for your OEC Fiber phone services are available for purchase.

 

The backup battery solution can be shipped directly to your home or can be delivered by our installer when we install your voice service. If you do not feel comfortable installing your own battery backup, please call us to make an appointment, and we would be happy to assist you. Please note that there may be a charge for installation if the backup battery solution is not installed at the time your voice service is installed.

 

Expected Backup Power Duration

The standby operating times noted above (up to 24 hours) are estimated and will vary as the batteries age. Please follow the detailed instructions included with your battery backup system for proper use, storage, and care to ensure that it will function as specified during a power outage. If you do not store your battery correctly, its useful life may be shortened. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 14°F and below 120°F. The estimated service life of the battery is 6 to 10 years. Batteries should be stored in a cool, dry place.

 

Testing and Monitoring

Although the batteries are rechargeable, they will not last forever and should be replaced as the unit instructions indicate. The battery backup unit will indicate via an active red light when the batteries need to be serviced or are disconnected. You should test your backup battery solution periodically, as described in the instructions included with your battery, to verify both the operation of the backup battery and its condition.

 

Warranty

The backup battery solutions identified above come with a warranty of 5 years, directly from the manufacturer, not OEC Fiber.

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