OEC Fiber’s Statement on COVID-19
This page was updated May 26, 2020 at 10:45 a.m. We will update this page with the latest as the situation develops.
May 26, 2020 at 10:45 a.m.:
As your neighbors and fellow community members, it is imperative that we do everything in our power to support you in this unprecedented time. For the health of the company, disconnects for non-payment will likely resume in July unless custom payment arrangements have been made.
Rest assured, your safety is still our top priority. More specifically:
- In accordance with FCC’s Keep America Connected pledge, we will continue to waive late fees and suspend disconnects through June 30. Late fees and disconnects for non-payment will resume July 1, 2020.
- You can make custom payment arrangements by phone at (405) 217-6868 for any past due or current bills. We will continue to be flexible as we navigate this season.
- Our lobbies remain closed until further notice. You can still make payments via the SmartHub mobile app, online at www.OECFiber.com or at one of the dozens of PaySite kiosks located throughout our service area, as well as the payment drop-off in our drive-thru lane at 242 24th Avenue NW in Norman.
Our colleagues at OEC are ever-diligent as well. Learn more about their updated policies here.
We are here to help subscribers through this crisis. Rest assured that we will keep you up to date on any changes to our operating policies primarily via email, social media and at www.OECFiber.com/coronavirus. Please call us at (405) 217-6868 if you have any questions or concerns.
March 16, 2020 at 1:17 p.m.:
OEC Fiber is taking multiple steps to maintain services provided to both current and future subscribers while ensuring the safety of our employees and subscribers. We are closely monitoring the emerging situation with service to our subscribers at the front of our concerns.
We’ve asked all OEC and OEC Fiber employees to refrain from business travel and large group meetings. We are currently working to increase the number of employees whose jobs can be performed from home. As our employees interact with subscribers and the general public, we have taken steps to limit exposure to the virus.
Until further notice, in order to provide the highest level of service, OEC Fiber will adopt the following safety procedures:
- Good Hygiene Practices- All employees will practice good hygiene/hand washing/covering mouth with tissue when coughing/sneezing or the use their arm rather than hands as a continued practice. All employees will be cognizant of and avoid touching eyes, mouth, nose, face. We send regular communications to subscriber-facing employees to follow the recommended CDC precautions and provide hand sanitizer throughout our facilities.
- Appointment Call Ahead- All OEC Fiber scheduled appointments will receive a call ahead before visits are made. OEC Fiber representatives will ask basic health and safety questions to screen the potential location for dangers concerning coronavirus contamination.
- Recommended 8′ (Eight Feet) Working Radius- All employees and members are asked to maintain an eight-foot working radius during business interactions.
- Use of Member’s/Subscriber’s Personal Property- All OEC employees will limit touching member/subscriber’s personal property and request that the member/subscriber handle their own property.
- Unsafe Work Environment Declaration- At any time, OEC members/subscribers and employees have the right to claim an unsafe work environment and request a rescheduled appointment.
Our network is built to handle peak use at any time to meet the full needs of families’ demands for entertainment, school assignments and late-night deadlines. This same network is available to support our subscribers if they are at home throughout the day. We have gig speeds available throughout our service area to meet the ultimate needs of these families. OEC Fiber is exploring additional ways to expand the initiative if the virus forces school closings.
Finally, OEC Fiber is committed to the guidelines set forth in the FCC’s Keep Americans Connected pledge.
We will continue to monitor the situation and provide updates if things change.
In the meantime, we have several virtual ways to make payments and contact us. You’re welcome to manage your account by phone, online, through the SmartHub app and with numerous kiosks throughout our service territory that accept cash. Visit our website for more information.
Stay safe and healthy and let us know if you have any questions or additional concerns.
Check out OEC’s statement by clicking here.