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Customer Proprietary Network Information (CPNI)

OEC Fiber is subject to certain requirements governing the use or disclosure of Customer Proprietary Network Information (“CPNI”). CPNI refers to your telephone service, and includes the charges on your bill, the services to which you subscribe, and your usage data and calling patterns. In short, CPNI is information about your personal use of our communication services.

The Federal Communications Commission (“FCC”) has mandated CPNI rules for all telecommunications companies designed to safeguard your information from anyone who is not authorized to have access to your account. The FCC rules require carriers to implement procedures to verify the identity of callers who want to discuss private account information or to engage in online transactions that would allow access to your account information.

In order to stay in compliance with CPNI rules, OEC Fiber will work with our telephone subscribers to assign them a CPNI password. Keep this password in a safe place. This password will be required for any of your future requests for CPNI-related information. If you are unable to give your CPNI password, OEC Fiber may choose to discuss call detail information with you by calling you at the phone number associated with your account or by sending information to your address of record.

The protection of your information is important to OEC Fiber, and OEC Fiber acknowledges that you have a right, and OEC Fiber has a duty, under federal and state law, to protect the confidentiality of your CPNI.

In addition, OEC Fiber can disclose your CPNI to comply with any laws, court orders or subpoenas, or to provide services to you pursuant to your OEC Fiber’s General Terms and Conditions. Please be advised that if you do not opt out, your consent will remain valid until you provide your notice withdrawing it. You may withdraw your consent at any time. More information can be found in the FAQ section below.

Regardless of your opt-in or opt-out status, you will still need to retain your CPNI password for any communication with OEC Fiber about your telephone services.

OEC Fiber takes seriously our obligation to protect customer information. If you have questions about this notice or about OEC Fiber’s specific commitment to the protection of your information, please contact OEC Fiber at info@oecfiber.com. 

Frequently Asked Questions

Customer Proprietary Network Information (CPNI) is information created by virtue of your relationship with OEC Fiber. This information includes services purchased (including specific calls you make and receive), related local and toll billing information, the type, destination, technical configuration, location and amount of use of purchased services. CPNI is personal and confidential information that involves both the customer’s purchasing and calling habits.

OEC Fiber may need to share your CPNI with our affiliates, agents, independent contractors or joint venture partners in order to develop better products and services and offer you a full range of the communications–related products and services. The Federal Communications Commission requires that OEC Fiber obtain your consent to do so. CPNI will not be shared with unrelated third parties.

Unless you provide written notice by emailing info@oecfiber.com that you wish to opt out, OEC Fiber will assume that you give OEC Fiber the right to share your CPNI with affiliates, agents, independent contractors or joint venture partners in order to develop better products and services and offer you a full range of the communications–related products and services.

Yes, you can withdraw your previously–given permission to share CPNI by contacting OEC Fiber. If you are a commercial subscriber, you may have one of your authorized account representatives contact OEC Fiber.

Email OEC Fiber at info@oecfiber.com with your name, address and account number and simply request to opt-out of CPNI sharing.

The decision to disallow the sharing of CPNI will not affect the services that you currently obtain from OEC Fiber. However, the inability to share your CPNI may make it more difficult for OEC Fiber to offer you new communications–related products and services in the future.

If you are an OEC Fiber telephone subscriber and you call or stop by OEC Fiber’s office in the future, you soon will be asked for your CPNI password or an answer to one or more of your security questions. If you do not have any of this information on file, OEC Fiber will ask you to complete the CPNI forms to create a password and answer the security questions before releasing any customer detail or take an order for service. Until a password is established, OEC Fiber may choose to discuss call detail information with you by calling you at the phone number associated with your account or by sending information to your address of record.

Your password has been randomly assigned. According to the rules, biographical information is not allowed as part of the password. Biographical information includes Social Security number or the last four digits of your Social Security number; home address; mother’s maiden name; date of birth; etc. You can change your password at any time by having one of your authorized account representatives contact OEC Fiber.

Referred to as Subscriber Directory Information, if this information is published, it is not considered CPNI.

Yes, you will be notified via email to your email address of record. OEC Fiber is required to notify customers following a change of password, a customer response to a back-up means of authentication for lost or forgotten passwords, a change to your online account, or to your address of record.

Have questions?