You have a right, and we have a duty, under federal law to protect the confidentiality of your CPNI. Only OEC Fiber and its authorized agents will use your CPNI. We will not share your CPNI with any other company or entity without your approval, except to provide your existing service(s) or when we are required or authorized by law. We need your express consent to share CPNI among our divisions or affiliates if they provide services that you are not subscribed to, including the Oklahoma Electric Cooperative and contractors or organizations that provide important support to OEC Fiber in servicing your account.
OEC Fiber is subject to certain requirements governing the use or disclosure of Customer Proprietary Network Information (“CPNI”). CPNI refers to your telephone service, and includes the charges on your bill, the services to which you subscribe, and your usage data and calling patterns. In short, CPNI is information about your personal use of our communication services.
The Federal Communications Commission (“FCC”) has mandated CPNI rules for all telecommunications companies designed to safeguard your information from anyone who is not authorized to have access to your account. The FCC rules require carriers to implement procedures to verify the identity of callers who want to discuss private account information or to engage in online transactions that would allow access to your account information.
In order to stay in compliance with CPNI rules, OEC Fiber will work with our telephone subscribers to assign them a CPNI password. Keep this password in a safe place. This password will be required for any of your future requests for CPNI-related information. If you are unable to give your CPNI password, OEC Fiber may choose to discuss call detail information with you by calling you at the phone number associated with your account or by sending information to your address of record.
The protection of your information is important to OEC Fiber. OEC Fiber acknowledges that you have a right, and OEC Fiber has a duty, under federal and state law, to protect the confidentiality of your CPNI.
In addition, OEC Fiber can disclose your CPNI to comply with any laws, court orders or subpoenas, or to provide services to you pursuant to your OEC Fiber’s General Terms and Conditions. Please be advised that once you opt-in, your consent will remain valid until you provide your notice withdrawing it. You may withdraw your consent at any time. More information can be found in the FAQ section below.
Regardless of your opt-in or opt-out status, you will still need to retain your CPNI password for any communication with OEC Fiber about your telephone services.
OEC Fiber takes our obligation to protect customer information seriously. If you have questions about this notice or about OEC Fiber’s specific commitment to the protection of your information, please contact OEC Fiber at email@example.com.