Customer Proprietary Network Information (CPNI) is information created by virtue of your relationship with OEC Fiber. This information includes services purchased (including specific calls you make and receive), related local and toll billing information, the type, destination, technical configuration, location and amount of use of purchased services. CPNI is personal and confidential information that involves both the customer’s purchasing and calling habits.

All new OEC Fiber phone subscribers will be asked to consent to share CPNI during the onboarding process. If you are porting an existing phone number over to OEC Fiber, you will receive a link via email to a form with more information to port your number and to give authorization to use CPNI obtained from your phone service(s) to more effectively provide existing services. If you are not porting an existing phone number and getting a new one for your OEC Fiber phone services, you will receive a link to give authorization to use CPNI obtained from your phone service(s) to provide existing services more effectively.

Yes, you can withdraw your previously–given permission to share CPNI by contacting OEC Fiber. If you are a commercial subscriber, you may have one of your authorized account representatives contact OEC Fiber.

Email OEC Fiber at info@oecfiber.com with your name, address and account number and simply request to opt-out of CPNI sharing.

The decision to disallow the sharing of CPNI will not affect the services that you currently obtain from OEC Fiber. However, the inability to share your CPNI may make it more difficult for OEC Fiber to offer you new communications–related products and services in the future.

If you are an OEC Fiber telephone subscriber and you call or stop by OEC Fiber’s office in the future, you soon will be asked for your CPNI password or an answer to one or more of your security questions. If you do not have any of this information on file, OEC Fiber will ask you to complete the CPNI forms to create a password and answer the security questions before releasing any customer detail or take an order for service. Until a password is established, OEC Fiber may choose to discuss call detail information with you by calling you at the phone number associated with your account or by sending information to your address of record.

Your password has been randomly assigned. According to the rules, biographical information is not allowed as part of the password. Biographical information includes Social Security number or the last four digits of your Social Security number; home address; mother’s maiden name; date of birth; etc. You can change your password at any time by having one of your authorized account representatives contact OEC Fiber.

Referred to as Subscriber Directory Information, if this information is published, it is not considered CPNI.

Yes, you will be notified via email to your email address of record. OEC Fiber is required to notify customers following a change of password, a customer response to a back-up means of authentication for lost or forgotten passwords, a change to your online account, or to your address of record.