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OEC Fiber Blog

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Know Your Downtime

While fiber stands out as the fastest, most reliable solution for rural broadband, occasional downtime will occur in the digital landscape. We can split these disruptions into two major categories: outages and maintenance. Let’s delve into the crucial distinctions between the two and explain why even the most robust fiber connections experience intermittent downtime.

Maintenance

There are several reasons to do network maintenance. During our maintenance windows, we add security patches for network equipment, upgrade hardware for better performance and address any service issues we may have been having.

Like changing the oil in your car, routine network maintenance helps stop problems before they start. We often know about maintenance downtime in advance and notify our members and subscribers of the maintenance beforehand to prevent them from being surprised.

We perform most maintenance between the hours of midnight and 6 a.m. We do this because usage tends to be at its lowest point during this time. This helps minimize disruptions and get everyone back online.

Outage

Outages happen no matter how much work we do to keep our system in tip-top shape. Things outside of our control cause unscheduled downtime. It can be a car hitting a pole, storm damage or other unexpected events.

Outages are a top priority when they occur. Our fiber and electric crews dispatch to the scene within minutes of receiving the report and work to assess the situation and restore services quickly and safely.

Because outages are unpredictable, we cannot send notifications ahead of time. Large-scale outages, like one caused by a tornado, can take days to restore service to everyone. When this happens, we do our best to keep everyone updated with Facebook posts and messages on our website.

Experience a power or fiber outage in your area? Contact us at 405-217-6868 to notify our team. Our dedicated crews will respond to address the issue as soon as we’re alerted.

Nobody wants to be without Wi-Fi or electricity, but service disruptions are unavoidable. Our team performs routine maintenance and notifies you beforehand to keep everything running efficiently. But when an outage happens, we act to get you back online as quickly as possible.

 

 

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