Frequently Asked Questions

OEC Fiber TV Update

Due to AT&T's nationwide 5g roll out, OEC Fiber TV has experienced intermittent signal issues with our national channels. We are working with all parties involved, including the FCC, to find a resolution. We will provide updates via our Facebook page as they become available.

Channels impacted include QVC, HSN, Tennis, Fox Deportes, History, History en Español, Hallmark, FX, FXX, Food, E!, Cooking, FYI, TLC, Investigation Discovery, Discovery, Discovery Español, Travel, Nat Geo, Nat Geo Wild, Bally Sports, HBO, and Cinemax

All Internet TV Home Phone Business Internet Business Phone Account Management Construction

A note about our partners

Please note that all services, bills and service-related communications will come directly from OEC Fiber. Our partners provide goods and services directly to OEC Fiber and would never have a reason to solicit potential subscribers directly.

You may see our partners working in your area to build out our network, but all crews related to OEC Fiber will have OEC Fiber logos on their vehicles indicating they are an official OEC Fiber contractor.

Installation Service Fee Update

Starting November 1st, when you add new services to your existing fiber account, there will $75 service fee to cover the cost of installation. This fee will be applied if a technician is required for installation.

To add services please give us a call at (405) 217-6868

How can I improve my Wi-Fi?

Wi-Fi issues can be complex which is why we have an app that can diagnose and troubleshoot your home network issues. such as:

Speed issues
Video buffering
Wireless (Wi-Fi) coverage issues
Devices that drop off the network

Download the app below or Click here for more information.

Will severe weather impact my service?

With other companies who use traditional copper lines, severe weather can cause you to have degraded or even disconnected service. Our broadband services are delivered straight to your home via fiber lines that are very resistant to the weather. Read more about it here

Fiber Bill Explanation of Terms

The following is an explanation of billing terms and the charges associated with them.

911 fee – A fee that OEC Fiber collects to cover costs of providing 911 emergency service. Providing 911 service is required by the Federal Communications Commission (FCC). The fee is charged per telephone access line or a percentage of revenue.

FCC regulatory charge – This fee is a monthly surcharge billed to subscribers to recover regulatory fees paid by OEC Fiber to the Federal Corporation Commission (FCC). According to sections 6(a) and 9(b) of the Communications Act, as amended, require the Commission to assess and collect regulatory fees every fiscal year to recover the Commission’s costs of carrying out its functions. These functions include enforcement activities,

Federal universal service fund – This fee is a monthly surcharge billed to subscribers to recover the funds it pays to the Federal Communications Commission (FCC) on interstate services to support the FCC’s universal service programs. The FCC regulates this charge; reviewing and adjusting the fee quarterly based on the FCC’s quarterly FUSF contribution factor. The FCC uses the fund to help keep local telephone rates affordable for all subscribers, support telecommunications services in schools, public libraries, and rural health-care facilities and subsidize local service to high-cost areas and low-income subscribers. *This charge does not apply to Lifeline subscribers.*

Franchise charge – A local franchise authority may impose a financial obligation on OEC Fiber to support public, educational and government programming channels in your area. Depending upon the specific provisions included in the local franchise agreement between your community and OEC Fiber, the fee is either based on the percentage of OEC Fiber TV revenue generated in your local franchise area, a per subscriber amount, or a lump sum payment.

Installation charge – Installation charges generally appear on your first bill in the One Time Charges section. It is normally billed over three months. Installation examples include adding additional wires and jacks or outlets for phone, internet or TV service.

Late fee – Fees billed to the account when there is an overdue balance from the previous month’s bill.

Partial monthly charges – OEC Fiber bills services one month in advance. If your services are activated in the middle of the monthly bill cycle, OEC Fiber will bill for the partial month as well as the following full month. EXAMPLE: If your statement date (bill cycle) is on the 15th day of each month and your service is activated on the 1st, your partial month charges would be for 15 days of service from the 1st up to the 15th. If a change is made in the Activation Date of your order, OEC Fiber will adjust your Partial Month Charges and Credits based on the new date and number of days in the Partial Month.

State universal service fund – This fee is a monthly surcharge billed to subscribers to recover the state universal service fee paid by OEC Fiber to states on applicable services. The funds are used to help keep local telecommunication rates affordable for all subscribers, support telecommunications services in schools, public libraries, and rural health-care facilities, and subsidize local services to high-cost areas and low-income subscribers.

Telecommunications sales tax – Government agencies impose and OEC Fiber collects taxes from purchasers of specified products and services. These taxes include state, county and city sales taxes as well as taxes collected by special purpose district agencies and mass transit agencies (MTA). The products subject to tax and the amount of the tax varies by area.

TV How To Videos & Troubleshooting

For further help with Fiber TV, check out our YouTube Playlist of support videos.

Click Here

Plume HomePass – App User Guide

Plume_Home Pass App_User Guide

Is a fax line the same price as a phone line?

Yes, most fax machine requires a standard phone line. Initial phone lines are $30 a month. A second line is $20 a month. If you only want a line for your fax machine, it would be $30 a month. If you are adding a fax line to your existing OEC Fiber Phone service, it would be $20 a month for that line.

I see a cable hanging low. Is this an OEC Fiber cable?

On OEC Electric poles, OEC Fiber cable will be the top cable in the Communication Lines section (see image below). Any cable below the top cable will be associated with another communications provider.

How do I get internet to a secondary building (e.g., shop, garage, trailer) on my property?

Call OEC Fiber (405-217-6868) to set up a site survey. Our site surveyor will walk your property with you and help evaluate whether a second service point needs to be established or if a network cable can be installed, sharing service between the two buildings.

1.) Network cable option: If your secondary building is less than 300 feet away from your OEC Fiber service point, we may be able to install a Cat5E (ethernet) cable. This cable will start from your primary location’s modem and run underground to your secondary building. This process allows us to hardwire a wireless Wi-Fi extender within your secondary building.

2.) Second service point option: If your secondary building is over 300 feet away from your current OEC Fiber service point, we will need to establish a second service point.

I plan on doing a project that requires digging in the area where my fiber line has been buried. What do I do?

Two key steps need to be taken:

1.) Submit a dig ticket through the OKIE 811 website: Click here
– This free service will send a locator out to your property to mark (using spray paint or mini flags) any underground public lines that may get in the way of your project.

– If a contracting company will be doing the digging, it is their responsibility (by law: https://www.okie811.org/thelaw/ ) to submit the dig ticket on your behalf.

2.) If locator markings show that your OEC Fiber line could be compromised during your digging project, please contact the OEC Fiber Control Room at 405-217-6868 to get a quote on re-routing your fiber line.

The OEC Fiber cable on the outside of my house got damaged. A technician installed an above ground, temporary cable. When will this cable get buried?

On average, a permanent fiber cable will be buried 2-3 weeks following the date of your temporary repair. This job is weather-dependent and may get rescheduled accordingly. If a specific date is preferred, we will do our best to collaborate with you to find the best solution.

What do I do with my network equipment when I end service?

Once you have called to end your service, you will need to disconnect and return your equipment. There are two ways you can do this:

Return the equipment in person by bringing it to our office at 242 24th Ave NW in Norman. You will need to come into the lobby. Equipment cannot be returned through the drive-thru.
Return the equipment by mail. Call our office at 405-217-6868 to request a self-addressed return envelope. We will send you everything you need to mail it back to us.

What happened to my paper bill?

If you register and make a payment online you will be automatically enrolled in e-bills, and paper billing will be suspended.

If you wish to change how you receive your bills, you can follow the steps in this video to change your bill settings using the My OEC app.

OEC Fiber Home Phone Starcode Guide

OEC Fiber Home Phone Quick Reference Guide

OEC Fiber Home Phone Nomorobo

Nomorobo Information

What is the difference between 2.4 GHz and 5 GHz?

2.4 GHz is more commonly used with older devices. It has a longer signal range, but can be more susceptible to interference from other wireless equipment like Bluetooth and baby monitors.

5 GHz is used by newer devices. It has a shorter signal range and may require repeaters or Wi-Fi extenders, but it runs at a much faster speed.

OEC Fiber’s network equipment provides both options and automatically connects your devices to the signal that provides the best connection.

Looking to optimize your home Wi-Fi network? Try our OEC Fiber Support App

Why do I need a gig?

With up to 1,000 megabits per second upload and download speeds, our Fiber Gig plan offers enough bandwidth for everyone in your home or office and all your devices.

What can you do with that much bandwidth?

Technology is advancing every day. Even today, there are many use cases in which having gigabit capability enables you to do so much more. For example:

Streaming videos, movies, and TV shows.For some users with broadband connections, this is available to you today. However, with a gigabit connection, you can stream high-definition (HD) video content with little to no delays or buffering. More content continues to be available in HD quality, and you can see this trend with videos on YouTube. Not only can you stream video content, but you can also do so at amazing speeds. This means less time waiting and more time enjoying your favorite shows and movies.
Improved online experience for multiple users and devices connected to your network. Have you ever signed into a public wireless network and experienced slow browsing speeds due to the number of users signed on? This same issue happens in consumers’ homes every day as more devices (smartphones, TVs, gaming systems, computers, tablets and so on) connect to the web. As more devices sign onto your network using your bandwidth, each user’s speed decreases. With OEC Fiber, this is less of a concern because our speeds are much faster.
Video conferencing. Video conferencing is becoming more popular every day. Without sufficient speeds, video quality is poor and users can experience frequent disconnects or frozen pictures. With our Fiber Gig plan, these types of problems are no longer an issue, even if your video conference has several people connected at once.
Download and upload files, photos, and videos at incredible speeds. Most smartphones have high-powered cameras that can take amazing shots. These high-quality images increase the size of every photo or video file. When uploading these files to social networks or to the cloud, each file can take minutes to hours, depending on the file size. With a Fiber Gig connection, we cut these download and upload times down to seconds.
Play games. Online gaming is growing in popularity, and new games with high-quality video content require fast, stable connections, with low latency. With a Fiber Gig plan, you can play online games seamlessly.

Fun facts

With a gigabit connection, you can:

Stream—without buffering—at least 5 ultra high-definition videos (4K) simultaneously and still have enough bandwidth to send emails, play games, and surf the web.
Transfer data over the Internet faster than you can write data to a thumb drive.
Download data as fast as many computers can save the data to a hard drive.
Download an entire digital movie (14 GB) in a little under 2 minutes.

Internet Plans and Pricing

Residential Internet Business Internet

Learn About OEC Fiber

Who we are and why is the way we’re doing things differently than the rest.

OEC Fiber was founded on the same principles that brought us OEC over 80 years ago. We are reinvesting in Oklahoma by bringing high-speed fiber services to your homes, businesses, and schools. We understand that high-speed internet access is a key ingredient to a healthy 21st-century economy. Connected communities are proven to create jobs, attract new employers and directly jump-start local economies.

Here at OEC Fiber, we are managed and operated by employees who embody the same attitude and spirit you have grown to know and trust from OEC. We have also partnered with the best in the business to bring you exceptional service. Our expert partners, Trans-Tel, Conexon, Calix, and Momentum not only bring decades of experience but are dedicated to OEC, OEC Fiber and the members we serve. We are a local company here to improve your quality of life through the safe delivery of highly reliable, reasonably priced fiber services coupled with exceptional customer service.

The following are other ways OEC Fiber is different from the internet companies you’re familiar with:

Uploads as fast as downloads

Share pictures of your vacation faster than ever with upload speeds that match our download speeds.

No data caps

Use as much data as you need without worrying about data caps or overage fees.

Transparent pricing structure

No hidden fees, no equipment rental fees, no introductory pricing, no surprises.

No residential contracts

We’re so confident that you’ll love OEC Fiber that we won’t even make you sign a contract. You’re welcome to upgrade, downgrade or cancel your services any time.

Fiber all the way into your home or office

How do I know if fiber is available in my area?

Check Availability

I don’t want to call. How else can I contact you?

While calling is best, we understand that it may not always be an option. You can email us at member@okcoop.org or reach out to us on social media.

Facebook Instagram Twitter

What is a Sun Outage?

If you notice channels being briefly interrupted, it could be from sun outages. Twice a year, around October and March, the sun aligns so that TV satellites are directly between the sun and the receiving dishes.

The sun’s rays overwhelm the satellite signal, causing brief outages for about 10 minutes per day for about a week. The time of the outage varies by which satellite a channel is using, but they are generally in the late afternoon. If you notice a channel is out longer than about 10 minutes, please contact technical support at (405) 217-6868.

How to activate watchTVeverywhere™?

1. Go to www.watchTVeverywhere.com.

2. Select OEC Fiber TV as your provider from the dropdown list at the top of the screen.

3. Click “Register”.

4. Enter your OEC Fiber TV account number and the last name on your account.

Note: the first registered user for watchTVeverywhere™ must be the named account holder, age 18 or older and will be considered the Primary User.

5. Complete the form and click “Submit”.

6. Check your email for a message from watchTVeverywhere™ and click the validation link in the message.

7. You can now log in, see which networks are available for your account and start watching.

Pay Without Logging In

You can pay your OEC Fiber account balance without having to login by visiting the following page. You will need to know your account number and the last name, or business name on the account.

Pay Now

Reset Your Smarthub Account Password

Smarthub Password Reset

Can I cancel, upgrade or downgrade later?

Absolutely. We are so confident that you’ll love our services that we will not require an annual contract for residential internet, phone or TV services. You have the freedom to upgrade, downgrade or cancel at any time. Simply call us at (405) 217-6868 to make any changes to your account.

Manage Your Account

You can manage your account through SmartHub.

SmartHub^® is the system OEC Fiber uses to provide online account management services.

Pay* by Visa^®, MasterCard^®or Discover^® with no convenience fee
Sign up for recurring payments with Auto Pay
See real-time billing and account information
Set up and manage email and push notifications regarding your account
View most recent billing history

Get The SmartHub App Go to SmartHub

More information about OEC Fiber network equipment

GigaCenter

I’m out of the office and on the go often. Will OEC Fiber telephone work on my cell phone?

Yes, the Connect with Webex app, which comes standard with the Executive Seat Plus solution, allows you to use all of the features of our phone services on the go, all while using your business phone number.

I don’t have any handset telephones. Can OEC Fiber provide VoIP telephones for us?

While we don’t offer analog handsets, we do provide a VoIP telephone(s) with the Executive Seat and Executive Seat Plus solutions. For more information about the provided equipment, click here.

Can I use my current handset telephone?

Yes, with the Business Line solution, we can convert your existing phones to work on our fiber network.

I have multiple business locations and want to connect all of my phones. Can OEC Fiber connect those locations, even if you don’t have fiber there yet?

Yes, we can! Even if your business is outside of our fiber network, we can certainly serve you with OEC Fiber telephone. You will be able to use OEC Fiber telephone services with your current internet service provider, until we can connect you with OEC Fiber.

Can I keep my business phone number if I switch to OEC Fiber telephone services?

Yes, you can! We will coordinate with you and your current telephone provider to port your phone number(s).

How do I change my Wi-Fi password?

The best way to change your Wi-Fi password is with the OEC Fiber app.

How do I reset my network equipment?

Locate the recessed button on the back of your router. It will be labeled either “Reset” or show a reset icon on the button.

Press and hold the button for 15-20 seconds.

The lights on the front of the router should blink off briefly to let you know the equipment has been reset. If it does not, continue holding the button for a few more seconds. If you still do not see the lights blink off, release the button for five seconds before trying again.

Once the light has blinked off, release the reset button and wait for the router to fully reset. This process can take up to 3 minutes. You may see the lights come on and off during this process. Wait for the power light to be solid for a full minute to indicate the reset is complete.

To access additional network information and settings, download the OEC Fiber app.

Can I use my own router with OEC Fiber?

OEC Fiber offers outstanding network equipment at no additional cost. Our GigaCenter and GigaSpire maximize your coverage and allow us to better assist you when needed. Using your own equipment will limit the support we are able to provide.

Need Help?

Chat with an OEC Fiber Subscriber Support Representative!

Experiencing connection issues?