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Business Phone | Call Forwarding

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Estimated reading time: 1 min

Forward incoming calls to another number. Feature setting options include:
Call Forward Don’t Answer and Call Forward Busy Line, as well as Call Forward Always and Call Forward Not Reachable, which can be used for Disaster Recovery.

INTERNET INSTRUCTIONS:
1. Login to online account
2. Click Settings
3. Click the View / Edit option following Call Forwarding
4. Click On to Enable / Click Off to Disable the appropriate Call Forward option(s)
5. Enter the 10-Digit Phone Number for Call Forwarding destination
6. Select the appropriate number of Rings before calls are forwarded
7. Click Save
8. (OPTIONAL) Click the View / Edit option following Call Forwarding Selective
• Click On to Enable / Click Off to Disable Call Forwarding Selective
• Enter Default Call Forwarding Number
• Click On to Enable / Click Off to Disable Call Forwarding Ring Reminder
• Click Add Call Forwarding Selective Criteria
• Enter Description
• Select · Forwarding Options · Time Schedule · Holiday Schedule · Calls Policies
9. Click Save

Forward specific calls to specific locations based on user-defined criteria.

TELEPHONE INSTRUCTIONS:
1. Dial *72 to Enable / Dial *73 to Disable Call Forward Always
Dial *94 to Enable / Dial *95 to Disable Call Forward Not Reachable
2. Enter the 10-Digit Phone Number for the Call Forwarding destination and press #
3. Listen for a confirmation message

INTERNET INSTRUCTIONS:
1. Login to online account
2. Click Settings
3. Click the View / Edit option following Call Forwarding Selective
4. Click On to Enable / Click Off to Disable
5. Enter default call forward to number
6. Click Add and enter Description
7. Select · Forward To Policy · Call Policies
8. (OPTIONAL)
9. Click Save

Have questions?