Skip links

Business Phone | Voicemail

You are here:
Estimated reading time: 1 min

Send calls to a personal Voicemail while on another call, not at the office or just too busy. Messages can be conveniently retrieved by phone, online account or email.

1. Login to online account
2. Click Settings
3. Click the View / Edit option following Voicemail
4. Click On to Enable / Click Off to Disable
5. Check to Enable / Uncheck to Disable appropriate Voicemail options:
• Send All Calls to Voicemail
• Send Busy Calls to Voicemail
• Send Unanswered Calls to Voicemail
6. Click Save

To Access Messages:
1. Click the Account tab on the main login screen
2. Click Messages
3. Select Action: · Play · Save · Forward · Delete · Block Number

1. Dial *98
2. Enter default passcode 8642 and press # (first time setup)
3. Following passcode has expired prompt, enter a permanent passcode and press #
4. Re-enter permanent passcode and press #
5. Follow the rest of the prompts to record name and greetings

To Access Voicemail:
1. From On-Network Extension: Dial *98.
From Off-Network Extension: Dial 10-Digit Phone Number and press * when greeting starts
2. Enter passcode and press #

Main Voicemail Menu Options:
[1] To access Voicemail
[3] Record name
[8] To change passcode
[9] To exit the voice portal
[#] To repeat this menu

Access Voicemail Options:
[1] To listen to messages
[2] To change mailbox busy greeting
[3] To change mailbox no answer greeting
[5] To compose and send a new message
[7] To delete all messages
[*] To go to the CommPilot voice portal
[#] To repeat this menu

Have questions?