Skip links

Business Phone | Voicemail

You are here:
Estimated reading time: 1 min

Send calls to a personal Voicemail while on another call, not at the office or just too busy. Messages can be conveniently retrieved by phone, online account or email.

INTERNET INSTRUCTIONS:
1. Login to online account
2. Click Settings
3. Click the View / Edit option following Voicemail
4. Click On to Enable / Click Off to Disable
5. Check to Enable / Uncheck to Disable appropriate Voicemail options:
• Send All Calls to Voicemail
• Send Busy Calls to Voicemail
• Send Unanswered Calls to Voicemail
6. Click Save

To Access Messages:
1. Click the Account tab on the main login screen
2. Click Messages
3. Select Action: · Play · Save · Forward · Delete · Block Number

TELEPHONE INSTRUCTIONS:
1. Dial *98
2. Enter default passcode 8642 and press # (first time setup)
3. Following passcode has expired prompt, enter a permanent passcode and press #
4. Re-enter permanent passcode and press #
5. Follow the rest of the prompts to record name and greetings

To Access Voicemail:
1. From On-Network Extension: Dial *98.
From Off-Network Extension: Dial 10-Digit Phone Number and press * when greeting starts
2. Enter passcode and press #

Main Voicemail Menu Options:
[1] To access Voicemail
[3] Record name
[8] To change passcode
[9] To exit the voice portal
[#] To repeat this menu

Access Voicemail Options:
[1] To listen to messages
[2] To change mailbox busy greeting
[3] To change mailbox no answer greeting
[5] To compose and send a new message
[7] To delete all messages
[*] To go to the CommPilot voice portal
[#] To repeat this menu

Have questions?