koco-pixel
magnifying glass
☰Menu
× Close
?
×

 

Need Help?

Visit our Frequently Asked Questions!

Chat with an OEC Fiber Subscriber Support Representative!


24/7 Live Chat

Experiencing connection issues?

Diagnose and solve your connection issues within a few minutes by using the OEC Fiber Support App.
 
Learn more

Internet category Internet TV category TV Phone category Phone Business category Business

Installation Information

In most areas, one of the last stages of construction is connecting your home or business to our fiber network. This happens after you sign up for our services. The list below explains what you can expect during this process. Simply expand each step to learn more.

We will communicate this information to you once you sign up, so please be sure to regularly check the email address you used to sign up for OEC Fiber so we can send you important updates.

Once the following four steps are complete, all you have to do is enjoy blazing-fast fiber speeds! If you have any questions about your new services, feel free to call us at (405) 217-6868. We’re here to answer any questions you may have.

There are four main steps during the install process:

The Locatedown arrow

Before we can begin installing fiber on your property, we call in a locate request with OKIE811. OKIE811 contacts facility operators who then come out, locate, and mark the proposed construction site so our crews can lay fiber safely.

  1. Our crews paint a white line along the proposed fiber cable path.
  2. Our crews call OKIE811 to request a locate
  3. Public utilities have 48 hours (excluding weekends and holidays) after the call to Okie to come out and locate their existing electric, phone, water, cable and gas lines by placing flags in the ground.
  4. After all public utilities are located by Okie within 48 hours of the locate request call, our crews will begin the drop within 10 business days. Occasionally, this can be delayed with variables such as weather and demand.

Things to keep in mind:

  • Please mark any obstacles, such as sprinkler systems, buried fences, propane lines, electrical lines for shops or fountains, etc., that may be buried in your yard. This helps to ensure no damage occurs during the drop process. You can learn more about how to locate private lines on your property by clicking here.
  • If you plan to do major renovations on your property, such as adding a pool, please mark this area.
  • Keep any backyard pets inside or otherwise secured while crews are working in your yard.
  • Unlock any locked gates or fences to provide access to your property and electric meter.

The Dropdown arrow

As our crews move along our planned route in your area, OEC Fiber certified installers bring fiber cables from our existing network to the side of each home or business signed up for our services. This process is known as a drop.

We will give you a call at the number listed on your account once we schedule this portion of the installation to let you know when our crews plan to begin work on your property.

When we arrive at your home or business, we will knock on your door or ring your doorbell to let you know we are working on your property. Even if you are not there, we will move forward with the locate and the drop.

  1. An OEC Fiber certified technician will splice a fiber cable from our existing network to pull through your property and to the side of your home or business. Our fiber lines typically follow the existing electrical path on your property.
  2. We will bury this fiber cable by trenching or boring the path along the white line placed during the locate.
  3. This fiber cable will connect to your home or business inside of a Network Interface Device (NID), which is typically installed on an exterior wall near your electric meter. The NID is pictured to the right.

Things to keep in mind:

  • Please mark any obstacles, such as sprinkler systems, buried fences, propane lines, electrical lines for shops or fountains, etc., that may be buried in your yard. This helps to ensure no damage occurs during the drop process. You can learn more about how to locate private lines on your property by clicking here.
  • If you plan to do major renovations on your property, such as adding a pool, please mark this area.
  • Keep any backyard pets inside or otherwise secured while crews are working in your yard.
  • Unlock any locked gates or fences to provide access to your property and electric meter.

The Light Readingdown arrow

Once your drop is complete and the NID is on the side of your home or business, we need to conduct a light reading. This often includes more splicing to connect your home to the OEC Fiber network. During the light reading, we make sure the light traveling through the fiber connecting your home or business to the internet isn’t getting lost along the way. This ensures blazing fast internet speeds and a crystal clear fiber connection.

Things to keep in mind:

  • Light readings must happen after the drop is completed, so you will see a NID on the side of your home or business before the light reading is completed.
  • We will contact you after the light reading is complete to schedule your in-home or in-business installation.

The Interior Installation down arrow

Once your light reading has been completed, you are ready for the interior installation. This is when our OEC Fiber certified installation specialists install your equipment and get you online. It is the last step in the installation construction process.

We will call you at the number listed on your account to schedule your in-home or in-business installation and finalize your package selections. Our installation specialists will bring everything they need to install services in your home or office.

Our installation specialists will call or text you when they’re on their way.

Things to keep in mind:

  • Someone 18 years old or older must be present for this portion of the installation.
  • Your locate, drop and light readings may happen quite a while before your interior installation. We will contact you to schedule your installation appointment as soon as we are ready to complete this final step in the install, so no need to worry.
  • Our OEC Fiber certified installers will bring all of the equipment they need to finish your installation so you don’t have to worry about purchasing anything prior to your installation appointment.

 

We need your help, too

We have also included more information about locating non-utility lines on your property below. Feel free to call our contractor, Trans-Tel, at (405) 310-0796 with any questions you may have.

Property Locates
Skip to content