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Visit our Frequently Asked Questions!

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Experiencing connection issues?

Diagnose and solve your connection issues within a few minutes by using the OEC Fiber Support App.
 
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Internet TV Phone Business

Fast. Reliable. Local.

We strive to provide our subscribers with the best possible experience.
OEC Fiber brings the power of high-speed fiber services directly into your home.

Upload Speeds
Download Speeds
Unlimited Data
Number of Devices
Professional Installation
24/7 Technical Support
Price

Fiber Home 100

Upload Speeds

up to 100 Mbps

Download Speeds

up to 100 Mbps

Unlimited Data
Number of Devices

5+ Streaming 4K Video at Once

Professional Installation
24/7 Technical Support

Fiber Home Gig

Upload Speeds

up to 1,000 Mbps

Download Speeds

up to 1,000 Mbps

Unlimited Data
Number of Devices

10+ Streaming 4K Video at Once

Professional Installation
24/7 Technical Support

We also offer dedicated services for your home. Contact the Fiber Business Team for a custom quote.

Download the NEW OEC Fiber app today

The OEC Fiber app gives you an instant snapshot of your home network. You can view all the connected devices on your network, set up basic parental controls or a guest network, change your network name and password, and so much more.

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Whole home coverage

Never worry about your signal again. Take control of your Wi-Fi with the OEC Fiber mobile app.

No more worrying.

With our services, you’re always in control. Set schedules, block websites, monitor screentime and more with the new OEC Fiber mobile app.

*GigaSpire required

Enhanced security on the house.

Protect the devices your virus blocker missed. Get enhanced protection on us with the OEC Fiber mobile app. Relax and enjoy, we’ll keep an eye on the rest.

*GigaSpire required

Monthly Bill Calculator

Want to see what your bill will look like? Use our monthly bill calculator to customize your service packages or make adjustments to your existing service to see what OEC Fiber will cost before you make the changes.

 

Start Building

Want to take your business to the next level?

Go further, go faster with OEC Fiber for business

Frequently Asked Questions

What is the difference between 2.4 GHz and 5 GHz?

2.4 GHz is more commonly used with older devices. It has a longer signal range, but can be more susceptible to interference from other wireless equipment like Bluetooth and baby monitors.

5 GHz is used by newer devices. It has a shorter signal range and may require repeaters or Wi-Fi extenders, but it runs at a much faster speed.

OEC Fiber’s network equipment provides both options and automatically connects your devices to the signal that provides the best connection.

Why do I need a gig?

With up to 1,000 megabits per second upload and download speeds, our Fiber Gig plan offers enough bandwidth for everyone in your home or office and all your devices.

What can you do with that much bandwidth?

Technology is advancing every day. Even today, there are many use cases in which having gigabit capability enables you to do so much more. For example:

  • Streaming videos, movies, and TV shows.For some users with broadband connections, this is available to you today. However, with a gigabit connection, you can stream high-definition (HD) video content with little to no delays or buffering. More content continues to be available in HD quality, and you can see this trend with videos on YouTube. Not only can you stream video content, but you can also do so at amazing speeds. This means less time waiting and more time enjoying your favorite shows and movies.
  • Improved online experience for multiple users and devices connected to your network. Have you ever signed into a public wireless network and experienced slow browsing speeds due to the number of users signed on? This same issue happens in consumers’ homes every day as more devices (smartphones, TVs, gaming systems, computers, tablets and so on) connect to the web. As more devices sign onto your network using your bandwidth, each user’s speed decreases. With OEC Fiber, this is less of a concern because our speeds are much faster.
  • Video conferencing. Video conferencing is becoming more popular every day. Without sufficient speeds, video quality is poor and users can experience frequent disconnects or frozen pictures. With our Fiber Gig plan, these types of problems are no longer an issue, even if your video conference has several people connected at once.
  • Download and upload files, photos, and videos at incredible speeds. Most smartphones have high-powered cameras that can take amazing shots. These high-quality images increase the size of every photo or video file. When uploading these files to social networks or to the cloud, each file can take minutes to hours, depending on the file size. With a Fiber Gig connection, we cut these download and upload times down to seconds.
  • Play games. Online gaming is growing in popularity, and new games with high-quality video content require fast, stable connections, with low latency. With a Fiber Gig plan, you can play online games seamlessly.

Fun facts

With a gigabit connection, you can:

  • Stream—without buffering—at least 5 ultra high-definition videos (4K) simultaneously and still have enough bandwidth to send emails, play games, and surf the web.
  • Transfer data over the Internet faster than you can write data to a thumb drive.
  • Download data as fast as many computers can save the data to a hard drive.
  • Download an entire digital movie (14 GB) in a little under 2 minutes.

Internet Plans and Pricing

How do I know if fiber is available in my area?

More information about OEC Fiber network equipment

How do I change my Wi-Fi password?

The best way to change your Wi-Fi password is with the OEC Fiber app.

   

 

How do I reset my network equipment?

Locate the recessed button on the back of your router. It will be labeled either “Reset” or show a reset icon on the button.

Press and hold the button for 15-20 seconds.

The lights on the front of the router should blink off briefly to let you know the equipment has been reset. If it does not, continue holding the button for a few more seconds. If you still do not see the lights blink off, release the button for five seconds before trying again.

Once the light has blinked off, release the reset button and wait for the router to fully reset. This process can take up to 3 minutes. You may see the lights come on and off during this process. Wait for the power light to be solid for a full minute to indicate the reset is complete.

To access additional network information and settings, download the OEC Fiber app.

Can I use my own router with OEC Fiber?

OEC Fiber offers outstanding network equipment at no additional cost. Our GigaCenter and GigaSpire maximize your coverage and allow us to better assist you when needed. Using your own equipment will limit the support we are able to provide.

 

 

 

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