Viewing the Broadband Facts Label | Above are our broadband labels for our available residential internet plans. These labels are also available for your specific serviceable address when you visit our sign up link and type in your address. |
Why OEC Fiber is implementing a Broadband Facts Label. | - The Broadband Facts Label is an FCC requirement, and it also aligns with OEC Fiber’s commitment to transparency about our pricing.
- The goal of the Broadband Facts Label is to help subscribers better understand the available internet service plans.
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Price on the Broadband Label vs. price on monthly bill | The pricing listed on the Broadband Facts Label may not directly match your monthly bill. Any additional services you may sign up for will be additional to the price listed on the Broadband Facts Label. Government taxes will also apply and vary by location. |
| - See Learn about your speed.
- The speed data listed on the Broadband Facts Label is generally what you can expect to receive.
- OEC Fiber’s download and upload speeds are based on internal tests and reflect the wired speeds that our network typically delivers to your home modem, router, or gateway device.
- Actual speeds are impacted by many factors and may vary. For more info see “Impacts to speed” below.
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Latency and how it is measured | - Latency is the delay between action and response. For example, the time between pressing a command on your controller during an online game and the character responding to that command.
- Used mostly in online gaming sessions, high latency or lag can result in glitches, low frame rates and overall poor performance.
- Latency is measured in milliseconds (ms) and is generally affected by the distance between the router and the server.
- The latency displayed on the Broadband Facts Label is typical, though it may vary.
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Consistency of speeds displayed on the Broadband Facts Label | OEC Fiber allocates more bandwidth than advertised to provide the best experience for our customers, even during times when there may be network congestion. |
Not receiving typical speeds on mobile devices | Mobile Wi-Fi speeds can vary based on many factors including device models and age of devices. |
Definition of download and upload speed | - Download speed measures how fast information can transfer to you over the internet. Download speed impacts how long it takes to download large files, update games or show pages with lots of photos.
- Upload speed measures how fast outgoing information can transfer from you over the internet. For example, how fast you can upload files or how long it takes to add attachments to emails is a result of upload speed.
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| - Selected internet plan
- Equipment – Router, modem, gateway device, laptop, cell phone
- Age of the equipment
- Physical distance from the router or gateway device if using Wi-Fi.
- Wired vs. wireless connection.
- Walls or solid objects that may block your signal.
- The number of devices connected at once.
- Number of people in your location that use the same internet connection simultaneously
- Interference from other devices such as microwaves, cordless phones, or baby monitors.
- Download our support app to easily troubleshoot any Wi-Fi related issues.
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