Our network is protected by advanced firewalls and monitoring systems designed to detect and mitigate cyber threats before they impact your service. Occasionally, we’ll receive an alert about a device on our network that has the potential to compromise security.
These are the most common types of threats we see.
Imagine you’re driving on a highway during rush hour. Normally, traffic flows smoothly, but suddenly, thousands of cars flood every lane—far more than the road can handle. Everything grinds to a halt, not because anything is broken, but because the road is overwhelmed.
That’s what happens during a Distributed Denial of Service (DDoS) attack. In simple terms, a DDoS attack floods a website, server, or network with so much internet traffic from multiple sources that it becomes too congested to function properly. The goal isn’t to break into systems—it’s to overwhelm them, making services slow or completely unavailable to regular users.
DDoS attacks can have a major ripple effect, especially when they target critical parts of the internet’s infrastructure. You may have noticed times when major websites or apps suddenly went offline—Amazon, Instagram, Twitter, and even airline websites have all experienced outages tied to large-scale DDoS events. These disruptions can last minutes or hours, creating frustration for users and financial losses for businesses.
But the impact doesn’t stop there. When core services or content delivery networks are overwhelmed, the slowdown can extend far beyond the original target. Everyday internet activity—like loading websites, streaming videos, or checking email—can become sluggish or completely inaccessible if your traffic is routed through the affected systems.
Even if you’re not the direct target of an attack, your experience online can still suffer. It’s a reminder of how interconnected the internet really is: when one major node goes down, it can feel like the whole web is clogged. That’s why proactive protection and rapid response are so important—for businesses and for everyday users alike.
During a DDOS attack, attackers take control of compromised devices on your network in order to carry out the attack. These devices could be your computer or something as simple as a smart lightbulb.
When we detect an attack going out from one of these devices, we’ll likely give you a call and may temporarily stop internet service to prevent the attack from progressing.
We recommend that you keep all of your devices up to date with the latest software updates and remove any devices that have become outdated or out of support. If you need help with network security, there are several local services that can come out to do a security assessment of your network.
The most common form of copyright infringement as it pertains to internet subscribers is the illegal downloading or sharing of copyrighted music, movies, or other content. It may also involve criminal acts originating from your IP address, such as hacking, DDoS attacks, spam, malware or phishing.
Learn more about copyright infringement and how to avoid losing your service.
Spoofing is a deceptive tactic used by scammers to disguise their identity by making it appear as though a phone call, text, or email is coming from a trusted source—such as your internet provider. One common example we hear about is when a subscriber receives a call that looks like it’s coming from us, often displaying our company name or phone number on caller ID. The caller then asks for sensitive information or payment. In reality, it’s a bad actor impersonating our number using caller ID spoofing.
These spoofed calls can be incredibly convincing, but it’s important to know: we will never call you out of the blue asking for personal information or payment over the phone. If you ever receive a suspicious call that appears to be from us, hang up and call our official number directly to verify.
Spam is unwanted email or messages sent in bulk. In some cases, a device connected to your internet—like a computer, phone, or even a smart home device—can get infected with malware and start sending spam without you knowing. If we see signs of this, we’ll notify you to help protect your service and the network.
We recommend running a reputable antivirus/anti-malware scan, updating your devices, changing passwords, and contacting a local IT company if you’d like hands-on help.
In addition to network-level protection, we deploy cutting-edge hardware for our subscribers. These devices come equipped with built-in cybersecurity tools that add an extra layer of protection in your home—blocking malicious traffic, isolating infected devices, and keeping your Wi-Fi network safe from common threats.
While no system is immune to all attacks, our multi-layered approach helps ensure that you stay connected, safe, and secure.DDoS attacks can have a major ripple effect, especially when they target key parts of the internet’s infrastructure. You may have noticed times when huge websites or apps suddenly went offline—Amazon, Instagram, Twitter, and even airline websites have all experienced outages caused by large-scale DDoS attacks.
These events don’t just affect the companies being targeted; they can slow down or disrupt internet access for thousands—or even millions—of users, depending on the scale and target. Even if you’re not the direct target, the ripple effect can impact your experience online.
There are many resources online to learn more about DDOS and other cybersecurity threats. Here are just a few.
