At HeyDay Entertainment, internet connectivity supports much more than guest Wi-Fi.
The entertainment center brings together bowling, arcade games, laser tag, mini golf, food and group events under one roof. Behind all of that fun is a network of connected systems that need to work together.
“Every single system that we have here runs on internet,” HeyDay shared. “From our point-of-sale system to our phone system… our games won’t work, our lanes won’t work.”
For a business built around keeping guests entertained, even a short interruption can have an outsized impact.
Before OEC Fiber, internet drops could interrupt several systems at once.
“If we have one little hiccup, even if it’s 30 seconds, our point-of-sale system goes down,” HeyDay said. “Our card system goes down. Our phone system goes.”
And getting those systems back online can take longer than the outage itself.
That is why the biggest difference HeyDay noticed after connecting to OEC Fiber was not only faster internet, but fewer interruptions.
“The lack of drops for us is just tremendously important,” HeyDay said. “It’s really great having OEC Fiber because that just doesn’t happen.”
Reliable connectivity helps the team keep transactions moving, arcade systems active and bowling lanes operating without internet service getting in the way of the guest experience.
HeyDay also values knowing that help is nearby if a problem does arise.
“The biggest difference between working with our past internet providers and OEC Fiber is definitely the local aspect,” HeyDay said. “I really feel like we’re more partners than we are customers.”
That local relationship means knowing a call for support reaches someone nearby who understands the business and can help resolve an issue quickly.
For an entertainment venue where so much of the operation depends on being online, that brings another kind of reliability: peace of mind.
From the register to the bowling lanes, dependable fiber helps HeyDay focus on what its guests came for.
