Once the app is installed, open it and click on the button labelled "Begin".
Select Network Scan
Select NETWORK SCAN to start the diagnosis. Make sure you are standing next to your router (3 feet away) before starting the scan. The scan takes about 2 minutes. Do not minimize the app or check notifications while the scan is running.
When the scan is complete, you will see a screen displaying your wireless speed test result. Remember, wireless speeds are expected to be about 10-20% slower than your wired speeds.
Improve Network if Necessary
To see suggestions on how to improve your network speed and connectivity, click IMPROVE NETWORK HEALTH at the bottom of the screen. Follow the instructions on the following screen.
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Running a scan is helpful and will speed up troubleshooting – Each scan you run creates a unique key in the top right corner. Provide it to make troubleshooting smoother.