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Experiencing connection issues?

Diagnose and solve your connection issues within a few minutes by using the OEC Fiber Support App.
 
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OEC Fiber Support App

Welcome to Internet support at your fingertips. With our OEC Fiber Support app, you can easily diagnose Wi-Fi issues and improve your home network anytime, day or night.

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When should I use
OEC Fiber Support?

Speed Issues

If you're noticing your Internet speed is lower than it should be, OEC Fiber Support can diagnose what may be causing it.

Video Buffering

If your video spends more time loading than playing, you may have issues with your network . Let OEC Fiber Support assist in resolving it.

Devices Dropping off Network

If you find your devices are randomly dropping off your network there may be an easy way to solve it.

Wi-Fi Coverage Issues

Is your Wi-Fi not following you throughout your home? OEC Fiber Support can examine your network to see if there are any ways to boost your signal.

How to use
OEC Fiber Support

Download the App

Download the app in the Google Play Store or Apple App Store.

Open App & Click Begin

Once the app is installed, open it and click on the button labelled "Begin".

Select Network Scan

Select NETWORK SCAN to start the diagnosis. Make sure you are standing next to your router (3 feet away) before starting the scan. The scan takes about 2 minutes. Do not minimize the app or check notifications while the scan is running.

Check Results

When the scan is complete, you will see a screen displaying your wireless speed test result. Remember, wireless speeds are expected to be about 10-20% slower than your wired speeds.

Improve Network if Necessary

To see suggestions on how to improve your network speed and connectivity, click IMPROVE NETWORK HEALTH at the bottom of the screen. Follow the instructions on the following screen.

Need Further Assistance?

Our team is ready 24/7 if you need us.

Running a scan is helpful and will speed up troubleshooting – Each scan you run creates a unique key in the top right corner. Provide it to make troubleshooting smoother.

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