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OEC Fiber is now offering subscribers access to a new app called, OEC Fiber Support. This app can help diagnose and fix any network issues you may be experiencing. You can use the app anytime to get help improving your network automatically.
OEC Fiber Support allows you to easily diagnose and troubleshoot any WiFi or connectivity difficulties you may experience.

When should I use OEC Fiber Support?

  • Speed issues
  • Video buffering
  • Wireless (WiFi) coverage issues
  • Devices that drop off the network

Step 1
Download the free OEC Fiber Support app onto your phone or tablet from the App Store or Google Play.
Once installed, open the app and click Begin.  You will be provided a key to share with support. Next, identify your WiFi network.
Step 2
Select Connect Router to start the diagnosis. Make sure you are standing next to your router (about 1m or 3 feet away) before starting the scan. The scan takes about 2 minutes. Do not minimize the app or check notifications while the scan is running.
Step 3
When the scan completes you will see a screen displaying your speed test result. Remember you can look up your plan speed at under “Account Login” – remember, wireless speeds are to be about 10-20% slower than your wired speeds. 
To see suggestions on how to improve your network speed and coverage, click improve network health at the bottom of the screen. Follow the instructions on the following screen to improve your network!
Need Further Assistance?
Our Technical Support team is available 24/7, at 405.217.6868
Running a scan is helpful and will speed up troubleshooting – each scan you will will produce a unique key in the top right which you should provide to us for further troubleshooting purposes. Make sure to tell our representative on the phone that you have run a scan, and share the key with them.
Have questions?