Help & Support

Looking for business support? Check out our business support page here

OEC Fiber has announced the end of TV service.

What’s changing?

When it comes to TV service, content costs have risen significantly in recent years. Rather than pass those costs on to you, we have made the difficult decision to end OEC Fiber TV service on June 30, 2027. This change does not affect your internet service.

How do I stream tv after service ends?

There are a lot of streaming services available today that carry the same channels most of our TV subscribers watch every day, including local news, network TV, sports, movies and more. We’ve partnered with MyBundle to simplify the process of choosing the right one for you and your family. 

Contact Us

24/7 Live Chat

Chat with an OEC Fiber Technical Support Representative 24/7.

Technical Support

Call our award winning support team and we’ll be happy to assist you.

Business Solutions

Contact our business team for all your business needs.

Troubleshooting Videos

Frequently Asked Questions

¿Puedo usar mi propio enrutador con OEC Fiber?
OEC Fiber ofrece equipos de red de alta calidad sin costo adicional. Nuestros equipos optimizan su cobertura y nos permiten brindarle la mejor asistencia cuando la necesite. Sin embargo, si desea usar su propio equipo, deberá llamarnos al 405-217-6868 para finalizar la configuración.
¿Cómo reinicio mi equipo de red?
Ubica el botón empotrado en la parte trasera de tu enrutador. Estará etiquetado como “Reset” o mostrará un ícono de reinicio.
Presiona y mantén presionado el botón durante 15 a 20 segundos.
Las luces en la parte frontal del enrutador deberían apagarse brevemente para indicar que el equipo se ha reiniciado. Si no lo hacen, continúa presionando el botón unos segundos más. Si aún no ves que las luces se apagan brevemente, suelta el botón durante cinco segundos antes de intentarlo nuevamente.
Una vez que la luz se haya apagado brevemente, suelta el botón de reinicio y espera a que el enrutador se reinicie por completo. Este proceso puede tardar hasta 3 minutos. Es posible que veas las luces encenderse y apagarse durante este tiempo. Espera a que la luz de encendido permanezca fija durante un minuto completo para indicar que el reinicio se ha completado.
Para acceder a información adicional de la red y configuraciones, descarga la aplicación de OEC Fiber.
Explicación de los términos de la factura de fibra

Los siguientes son términos de facturación y los cargos asociados a cada uno de ellos:

Cuota 911
Es una tarifa que OEC Fiber recauda para cubrir los costos de proporcionar el servicio de emergencia 911. La Comisión Federal de Comunicaciones (FCC) exige la prestación de este servicio. El cargo se aplica por cada línea telefónica o como un porcentaje de los ingresos.

Cargo regulatorio de la FCC
Este es un recargo mensual facturado a los suscriptores para recuperar las tarifas regulatorias que OEC Fiber paga a la Comisión Federal de Comunicaciones (FCC). Según las secciones 6(a) y 9(b) de la Ley de Comunicaciones (Communications Act), la FCC debe recaudar tarifas regulatorias cada año fiscal para cubrir los costos de sus funciones, incluidas actividades de cumplimiento, regulación y supervisión.

Fondo federal de servicio universal
Es un recargo mensual facturado a los suscriptores para recuperar los fondos que OEC Fiber paga a la FCC por servicios interestatales con el fin de apoyar los programas de servicio universal de la FCC. Este cargo es regulado por la FCC, que lo revisa y ajusta trimestralmente según el factor de contribución del FUSF. El fondo se utiliza para mantener asequibles las tarifas telefónicas locales, apoyar servicios de telecomunicaciones en escuelas, bibliotecas públicas y centros de salud rurales, y subsidiar servicios locales en áreas de alto costo y para suscriptores de bajos ingresos.
✳ Este cargo no se aplica a suscriptores del programa Lifeline.

Cargo por franquicia
Una autoridad local de franquicia puede imponer una obligación financiera a OEC Fiber para apoyar los canales públicos, educativos y gubernamentales en su área. Dependiendo del acuerdo de franquicia local entre su comunidad y OEC Fiber, esta tarifa puede basarse en un porcentaje de los ingresos generados por OEC Fiber TV en su área, un monto por suscriptor, o un pago único.

Cargo por instalación
Los cargos de instalación suelen aparecer en su primera factura, en la sección de Cargos Únicos. Normalmente se factura en tres meses. Ejemplos de instalación incluyen agregar cables adicionales, tomas o salidas para servicio telefónico, internet o televisión.

Cargo por pago atrasado
Tarifa facturada cuando hay un saldo vencido del mes anterior.

Cargos parciales del mes
OEC Fiber factura sus servicios con un mes de anticipación. Si sus servicios se activan a mitad del ciclo de facturación mensual, se cobrará tanto el mes parcial como el mes completo siguiente.
EJEMPLO: Si su ciclo de facturación es el día 15 de cada mes y el servicio se activa el día 1, los cargos parciales cubrirán 15 días de servicio, del día 1 al 15. Si se cambia la fecha de activación de su orden, OEC Fiber ajustará los cargos y créditos correspondientes al mes parcial con base en la nueva fecha y la cantidad de días.

Fondo estatal de servicio universal
Es un recargo mensual facturado a los suscriptores para recuperar la tarifa estatal de servicio universal que OEC Fiber paga a los estados por los servicios correspondientes. Los fondos ayudan a mantener asequibles las tarifas de telecomunicaciones locales, apoyar servicios en escuelas, bibliotecas y centros de salud rurales, y subsidiar servicios en áreas de alto costo y para personas de bajos ingresos.

Impuesto sobre ventas de telecomunicaciones
Agencias gubernamentales imponen y OEC Fiber recauda impuestos de los compradores de ciertos productos y servicios. Estos impuestos incluyen impuestos sobre ventas estatales, del condado y de la ciudad, así como impuestos cobrados por distritos especiales y agencias de transporte público (como MTA). Los productos sujetos a impuestos y el monto varían según el área.

¿Cómo puedo mejorar mi Wi-Fi?

Los problemas de Wi-Fi pueden ser complejos, por eso contamos con una aplicación que puede diagnosticar y solucionar problemas de red doméstica, como:

Problemas de velocidad
Buffering de video
Problemas de cobertura inalámbrica (Wi-Fi)
Dispositivos que pierden la conexión

Descarga la aplicación a continuación o haz clic aquí para obtener más información.

Download Apple App

Download Google App

Tarifa del servicio de instalación

Para todas las nuevas instalaciones de servicios, se aplica un cargo único de instalación de $100. Para los suscriptores actuales, al agregar nuevos servicios a su cuenta de fibra, se aplicará un cargo de servicio de $75 para cubrir el costo de instalación. Este cargo se aplicará si se requiere un técnico para la instalación. Para agregar servicios, llámenos al (405) 217-6868.

More information about YeaLink

Check out our information guides for YeaLink for business phone:

Quick Reference Guide

YeaLink Manual

YeaLink T58W Manual

How do I manage my Plume business Wi-Fi?

Managing your Wi-Fi connection is easy with the Plume WorkPass mobile app.

  • Optimize network security
  • Manage employee access
  • Configure guest access
  • Adjust business presence
  • and so much more.
Installation Service Fee

For all new service installations, there is a one time $100 installation fee.

 

For existing subscribers, when you add new services to your existing fiber account, there will be a $75 service fee to cover the cost of installation. This fee will be applied if a technician is required for installation.

 

To add services please give us a call at (405) 217-6868

How can I improve my Wi-Fi?

Wi-Fi issues can be complex which is why we have an app that can diagnose and troubleshoot your home network issues. such as:

  • Speed issues
  • Video buffering
  • Wireless (Wi-Fi) coverage issues
  • Devices that drop off the network

Download the app below or Click here for more information.

Download Apple App

Download Google App

Will severe weather impact my service?

With other companies who use traditional copper lines, severe weather can cause you to have degraded or even disconnected service. Our broadband services are delivered straight to your home via fiber lines that are very resistant to the weather. Read more about it here

Is a fax line the same price as a phone line?

Yes, most fax machine requires a standard phone line. Initial phone lines are $30 a month.  A second line is $20 a month. If you only want a line for your fax machine, it would be $30 a month. If you are adding a fax line to your existing OEC Fiber Phone service, it would be $20 a month for that line.

I see a cable hanging low. Is this an OEC Fiber cable?

On OEC Electric poles, OEC Fiber cable will be the top cable in the Communication Lines section (see image below). Any cable below the top cable will be associated with another communications provider.

How do I get internet to a secondary building (e.g., shop, garage, trailer) on my property?

Call OEC Fiber (405-217-6868) to set up a site survey. Our site surveyor will walk your property with you and help evaluate whether a second service point needs to be established or if a network cable can be installed, sharing service between the two buildings.

1.) Network cable option: If your secondary building is less than 300 feet away from your OEC Fiber service point, we may be able to install a Cat5E (ethernet) cable. This cable will start from your primary location’s modem and run underground to your secondary building. This process allows us to hardwire a wireless Wi-Fi extender within your secondary building.

2.) Second service point option: If your secondary building is over 300 feet away from your current OEC Fiber service point, we will need to establish a second service point.

 

I plan on doing a project that requires digging in the area where my fiber line has been buried. What do I do?

Two key steps need to be taken:

1.) Submit a dig ticket through the OKIE 811 website:  Click here
– This free service will send a locator out to your property to mark (using spray paint or mini flags) any underground public lines that may get in the way of your project.

– If a contracting company will be doing the digging, it is their responsibility (by law: https://www.okie811.org/thelaw/ ) to submit the dig ticket on your behalf.

2.) If locator markings show that your OEC Fiber line could be compromised during your digging project, please contact the OEC Fiber Control Room at 405-217-6868 to get a quote on re-routing your fiber line.

The OEC Fiber cable on the outside of my house got damaged. A technician installed an above ground, temporary cable. When will this cable get buried?

On average, a permanent fiber cable will be buried 2-3 weeks following the date of your temporary repair. This job is weather-dependent and may get rescheduled accordingly. If a specific date is preferred, we will do our best to collaborate with you to find the best solution.

What is the difference between 2.4 GHz and 5 GHz?

2.4 GHz is more commonly used with older devices. It has a longer signal range, but can be more susceptible to interference from other wireless equipment like Bluetooth and baby monitors.

5 GHz is used by newer devices. It has a shorter signal range and may require repeaters or Wi-Fi extenders, but it runs at a much faster speed.

OEC Fiber’s network equipment provides both options and automatically connects your devices to the signal that provides the best connection.

Looking to optimize your home Wi-Fi network? Try our OEC Fiber Support App

Why do I need a gig?

With up to 1,000 megabits per second upload and download speeds, our Fiber Gig plan offers enough bandwidth for everyone in your home or office and all your devices.

 

What can you do with that much bandwidth?

Technology is advancing every day. Even today, there are many use cases in which having gigabit capability enables you to do so much more. For example:


Streaming videos, movies, and TV shows

For some users with broadband connections, this is available to you today. However, with a gigabit connection, you can stream high-definition (HD) video content with little to no delays or buffering. More content continues to be available in HD quality, and you can see this trend with videos on YouTube. Not only can you stream video content, but you can also do so at amazing speeds. This means less time waiting and more time enjoying your favorite shows and movies.


Improved online experience for multiple users and devices connected to your network.

Have you ever signed into a public wireless network and experienced slow browsing speeds due to the number of users signed on? This same issue happens in consumers’ homes every day as more devices (smartphones, TVs, gaming systems, computers, tablets and so on) connect to the web. As more devices sign onto your network using your bandwidth, each user’s speed decreases. With OEC Fiber, this is less of a concern because our speeds are much faster.


Video conferencing

Video conferencing is becoming more popular every day. Without sufficient speeds, video quality is poor and users can experience frequent disconnects or frozen pictures. With our Fiber Gig plan, these types of problems are no longer an issue, even if your video conference has several people connected at once.


Download and upload files, photos, and videos at incredible speeds.

Most smartphones have high-powered cameras that can take amazing shots. These high-quality images increase the size of every photo or video file. When uploading these files to social networks or to the cloud, each file can take minutes to hours, depending on the file size. With a Fiber Gig connection, we cut these download and upload times down to seconds.


Gaming

Online gaming is growing in popularity, and new games with high-quality video content require fast, stable connections, with low latency. With a Fiber Gig plan, you can play online games seamlessly.

I’m out of the office and on the go often. Will OEC Fiber telephone work on my cell phone?

Yes, the Connect with Webex app, which comes standard with the Executive Seat Plus solution, allows you to use all of the features of our phone services on the go, all while using your business phone number.

I don’t have any handset telephones. Can OEC Fiber provide VoIP telephones for us?

While we don’t offer analog handsets, we do provide a VoIP telephone(s) with the Executive Seat and Executive Seat Plus solutions. For more information about the provided equipment, click here.

Can I use my current handset telephone?

Yes, with the Business Line solution, we can convert your existing phones to work on our fiber network.

I have multiple business locations and want to connect all of my phones. Can OEC Fiber connect those locations, even if you don’t have fiber there yet?

Yes, we can! Even if your business is outside of our fiber network, we can certainly serve you with OEC Fiber telephone. You will be able to use OEC Fiber telephone services with your current internet service provider, until we can connect you with OEC Fiber.

Can I keep my business phone number if I switch to OEC Fiber telephone services?

Yes, you can! We will coordinate with you and your current telephone provider to port your phone number(s).

How do I change my Wi-Fi password?

The best way to change your Wi-Fi password is with the OEC Fiber app.

   

 

How do I reset my network equipment?

Locate the recessed button on the back of your router. It will be labeled either “Reset” or show a reset icon on the button.

Press and hold the button for 15-20 seconds.

The lights on the front of the router should blink off briefly to let you know the equipment has been reset. If it does not, continue holding the button for a few more seconds. If you still do not see the lights blink off, release the button for five seconds before trying again.

Once the light has blinked off, release the reset button and wait for the router to fully reset. This process can take up to 3 minutes. You may see the lights come on and off during this process. Wait for the power light to be solid for a full minute to indicate the reset is complete.

To access additional network information and settings, download the OEC Fiber app.

Can I use my own router with OEC Fiber?

OEC Fiber offers outstanding network equipment at no additional cost. Our equipment maximizes your coverage and allows us to better assist you when needed. However, if you wish to use your own equipment, you’ll need to give us a call at 405-217-6868 in order to finalize the setup process.

Skip to content xmpixel