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Troubleshooting Videos

Frequently Asked Questions

How do I manage my Plume business Wi-Fi?

Managing your Wi-Fi connection is easy with the Plume WorkPass mobile app.

  • Optimize network security
  • Manage employee access
  • Configure guest access
  • Adjust business presence
  • and so much more.
What channels are available through WatchTVEverywhere™?

Included with your Advanced TV package, you’ll have access to WatchTVEverywhere. Below are the available channels through this service.

A&EESPNMSNBCNick
ABCFood NetworkNBCNick Jr.
AMCFOX (Fox Now App)NBC SportsMTV
Animal PlanetBally Sports  NFL Network   Comedy Central  
BBC AmericaFreeformOWN
BravoFX (FX Now App)Oxygen
CNBCFYIBET
Cooking ChGolf ChannelSundance
C-SpanGSNSYFY
DiscoveryHallmarkTLC
Discovery en Espanol   HGTVTravel
Discovery FamiliaHistoryUniverso
DisneyIFCUSA
DIYInvestigation DiscoveryVice
E!LifetimeWE tv

 

Click here to read more about WatchTVEverywhere™

Installation Service Fee

For all new service installations, there is a one time $100 installation fee.

 

For existing subscribers, when you add new services to your existing fiber account, there will be a $75 service fee to cover the cost of installation. This fee will be applied if a technician is required for installation.

 

To add services please give us a call at (405) 217-6868

How can I improve my Wi-Fi?

Wi-Fi issues can be complex which is why we have an app that can diagnose and troubleshoot your home network issues. such as:

  • Speed issues
  • Video buffering
  • Wireless (Wi-Fi) coverage issues
  • Devices that drop off the network

Download the app below or Click here for more information.

Download Apple App

Download Google App

Will severe weather impact my service?

With other companies who use traditional copper lines, severe weather can cause you to have degraded or even disconnected service. Our broadband services are delivered straight to your home via fiber lines that are very resistant to the weather. Read more about it here

TV How To Videos & Troubleshooting

For further help with Fiber TV, check out our YouTube Playlist of support videos.

Click Here

Is a fax line the same price as a phone line?

Yes, most fax machine requires a standard phone line. Initial phone lines are $30 a month.  A second line is $20 a month. If you only want a line for your fax machine, it would be $30 a month. If you are adding a fax line to your existing OEC Fiber Phone service, it would be $20 a month for that line.

I see a cable hanging low. Is this an OEC Fiber cable?

On OEC Electric poles, OEC Fiber cable will be the top cable in the Communication Lines section (see image below). Any cable below the top cable will be associated with another communications provider.

How do I get internet to a secondary building (e.g., shop, garage, trailer) on my property?

Call OEC Fiber (405-217-6868) to set up a site survey. Our site surveyor will walk your property with you and help evaluate whether a second service point needs to be established or if a network cable can be installed, sharing service between the two buildings.

1.) Network cable option: If your secondary building is less than 300 feet away from your OEC Fiber service point, we may be able to install a Cat5E (ethernet) cable. This cable will start from your primary location’s modem and run underground to your secondary building. This process allows us to hardwire a wireless Wi-Fi extender within your secondary building.

2.) Second service point option: If your secondary building is over 300 feet away from your current OEC Fiber service point, we will need to establish a second service point.

 

I plan on doing a project that requires digging in the area where my fiber line has been buried. What do I do?

Two key steps need to be taken:

1.) Submit a dig ticket through the OKIE 811 website:  Click here
– This free service will send a locator out to your property to mark (using spray paint or mini flags) any underground public lines that may get in the way of your project.

– If a contracting company will be doing the digging, it is their responsibility (by law: https://www.okie811.org/thelaw/ ) to submit the dig ticket on your behalf.

2.) If locator markings show that your OEC Fiber line could be compromised during your digging project, please contact the OEC Fiber Control Room at 405-217-6868 to get a quote on re-routing your fiber line.

The OEC Fiber cable on the outside of my house got damaged. A technician installed an above ground, temporary cable. When will this cable get buried?

On average, a permanent fiber cable will be buried 2-3 weeks following the date of your temporary repair. This job is weather-dependent and may get rescheduled accordingly. If a specific date is preferred, we will do our best to collaborate with you to find the best solution.

What is the difference between 2.4 GHz and 5 GHz?

2.4 GHz is more commonly used with older devices. It has a longer signal range, but can be more susceptible to interference from other wireless equipment like Bluetooth and baby monitors.

5 GHz is used by newer devices. It has a shorter signal range and may require repeaters or Wi-Fi extenders, but it runs at a much faster speed.

OEC Fiber’s network equipment provides both options and automatically connects your devices to the signal that provides the best connection.

Looking to optimize your home Wi-Fi network? Try our OEC Fiber Support App

Why do I need a gig?

With up to 1,000 megabits per second upload and download speeds, our Fiber Gig plan offers enough bandwidth for everyone in your home or office and all your devices.

 

What can you do with that much bandwidth?

Technology is advancing every day. Even today, there are many use cases in which having gigabit capability enables you to do so much more. For example:


Streaming videos, movies, and TV shows

For some users with broadband connections, this is available to you today. However, with a gigabit connection, you can stream high-definition (HD) video content with little to no delays or buffering. More content continues to be available in HD quality, and you can see this trend with videos on YouTube. Not only can you stream video content, but you can also do so at amazing speeds. This means less time waiting and more time enjoying your favorite shows and movies.


Improved online experience for multiple users and devices connected to your network.

Have you ever signed into a public wireless network and experienced slow browsing speeds due to the number of users signed on? This same issue happens in consumers’ homes every day as more devices (smartphones, TVs, gaming systems, computers, tablets and so on) connect to the web. As more devices sign onto your network using your bandwidth, each user’s speed decreases. With OEC Fiber, this is less of a concern because our speeds are much faster.


Video conferencing

Video conferencing is becoming more popular every day. Without sufficient speeds, video quality is poor and users can experience frequent disconnects or frozen pictures. With our Fiber Gig plan, these types of problems are no longer an issue, even if your video conference has several people connected at once.


Download and upload files, photos, and videos at incredible speeds.

Most smartphones have high-powered cameras that can take amazing shots. These high-quality images increase the size of every photo or video file. When uploading these files to social networks or to the cloud, each file can take minutes to hours, depending on the file size. With a Fiber Gig connection, we cut these download and upload times down to seconds.


Gaming

Online gaming is growing in popularity, and new games with high-quality video content require fast, stable connections, with low latency. With a Fiber Gig plan, you can play online games seamlessly.

What is a Sun Outage?

If you notice channels being briefly interrupted, it could be from sun outages. Twice a year, around October and March, the sun aligns so that TV satellites are directly between the sun and the receiving dishes.

The sun’s rays overwhelm the satellite signal, causing brief outages for about 10 minutes per day for about a week. The time of the outage varies by which satellite a channel is using, but they are generally in the late afternoon. If you notice a channel is out longer than about 10 minutes, please contact technical support at (405) 217-6868.

How to activate watchTVeverywhere™?

1. Go to www.watchTVeverywhere.com.

2. Select OEC Fiber TV as your provider from the dropdown list at the top of the screen.

3. Click “Register”.

4. Enter your OEC Fiber TV account number and the last name on your account.

Note: the first registered user for watchTVeverywhere™ must be the named account holder, age 18 or older and will be considered the Primary User.

5. Complete the form and click “Submit”.

6. Check your email for a message from watchTVeverywhere™ and click the validation link in the message.

7. You can now log in, see which networks are available for your account and start watching.

I’m out of the office and on the go often. Will OEC Fiber telephone work on my cell phone?

Yes, the Connect with Webex app, which comes standard with the Executive Seat Plus solution, allows you to use all of the features of our phone services on the go, all while using your business phone number.

I don’t have any handset telephones. Can OEC Fiber provide VoIP telephones for us?

While we don’t offer analog handsets, we do provide a VoIP telephone(s) with the Executive Seat and Executive Seat Plus solutions. For more information about the provided equipment, click here.

Can I use my current handset telephone?

Yes, with the Business Line solution, we can convert your existing phones to work on our fiber network.

I have multiple business locations and want to connect all of my phones. Can OEC Fiber connect those locations, even if you don’t have fiber there yet?

Yes, we can! Even if your business is outside of our fiber network, we can certainly serve you with OEC Fiber telephone. You will be able to use OEC Fiber telephone services with your current internet service provider, until we can connect you with OEC Fiber.

Can I keep my business phone number if I switch to OEC Fiber telephone services?

Yes, you can! We will coordinate with you and your current telephone provider to port your phone number(s).

How do I change my Wi-Fi password?

The best way to change your Wi-Fi password is with the OEC Fiber app.

   

 

How do I reset my network equipment?

Locate the recessed button on the back of your router. It will be labeled either “Reset” or show a reset icon on the button.

Press and hold the button for 15-20 seconds.

The lights on the front of the router should blink off briefly to let you know the equipment has been reset. If it does not, continue holding the button for a few more seconds. If you still do not see the lights blink off, release the button for five seconds before trying again.

Once the light has blinked off, release the reset button and wait for the router to fully reset. This process can take up to 3 minutes. You may see the lights come on and off during this process. Wait for the power light to be solid for a full minute to indicate the reset is complete.

To access additional network information and settings, download the OEC Fiber app.

Can I use my own router with OEC Fiber?

OEC Fiber offers outstanding network equipment at no additional cost. Our GigaCenter and GigaSpire maximize your coverage and allow us to better assist you when needed. Using your own equipment will limit the support we are able to provide.

 

 

 

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